FAQs
Why Zhianka?
Jewellery inspired by nostalgia, made for everyday life. Each Zhianka piece carries a story and sparks conversations we missed having as life got busy.
Crafted in 304 and 316 stainless steel and finished with 18K Gold PVD coating, so it lasts longer than traditional gold plating.
Durable. Fade-resistant. Easy to live in.
Orders & Shipping
When will my order be shipped?
We usually process orders within 1–3 business days. Once shipped, delivery typically takes 3–7 business days depending on your location.
Do you offer Cash on Delivery (COD)?
At the moment, we don't offer Cash on Delivery. Since we're an independent brand, prepaid orders help us avoid the high costs of failed deliveries and allow us to keep our prices fair while focusing on curating thoughtful jewellery. We appreciate your understanding and support.
Can I cancel my order?
If your order hasn’t been processed yet, we’ll try our best to help. Once it’s packed or shipped, cancellations may not be possible.
How do I track my order?
You’ll receive a tracking link via email or WhatsApp as soon as your order is dispatched.
Returns & Exchanges
Do you offer exchanges?
We don’t offer direct exchanges at the moment.
If your return is eligible, you can initiate a return and place a fresh order for the piece you prefer.
When can I request a return?
If you receive a damaged, defective, or incorrect item, please email us within 24 hours of delivery along with your order number and an unboxing video.
How will I receive my refund?
For prepaid orders, refunds can be issued to the original payment method or as store credit.
About the Jewellery
Is it water resistant?
Yes, our pieces are water resistant for normal daily exposure like hand washing or light splashes.
However, unnaturally prolonged exposure to water, chlorine, perfumes, sweat buildup, or harsh chemicals can affect the finish over time. We recommend avoiding extended contact and wiping your pieces dry after exposure.
The stones set in the jewellery are not meant for prolonged and frequent exposure to water.
Will it tarnish?
Our jewellery is highly tarnish-resistant thanks to stainless steel and 18K Gold PVD coating. Under normal daily wear, it should retain its shine beautifully.
That said, unnaturally prolonged exposure to water, perfumes, chlorine, sweat buildup, or harsh chemicals, along with improper care, can lead to tarnishing over time.
We especially recommend gently wiping charms and detailed pieces dry after water exposure to maintain their shine longer.
A little care goes a long way.
Is it suitable for sensitive skin?
304 and 316 stainless steel are generally considered gentle and low-reactive metals.
Care
How should I store my jewellery?
Store your pieces in a dry place, away from moisture and direct contact with perfumes or chemicals.
How do I clean it?
Use a soft dry cloth to gently wipe your jewellery after use, especially after water exposure. For pieces that don't have set stones or enamel colouring, dipping them in lukewarm water for 5-10 mins with a gentle liquid soap can remove buildup and dirt from the surface.
Still have questions?
We’re always happy to help.
DM us at @zhianka_official on Instagram or email us at info.zhianka@gmail.com
Monday – Friday
9:00 AM – 5:00 PM IST