Shipping policy

At Zhianka, every piece is packed with care and dispatched with intention. Here’s everything you need to know about how your order reaches you.

Order Processing

• All orders are processed within 1–3 business days (excluding Sundays and public holidays).
• Some pieces may be assembled in-house and may require up to 3 business days before dispatch.
• You will receive a confirmation email/WhatsApp once your order has been shipped.

During launches or high-volume periods, dispatch timelines may extend slightly.

Shipping Timelines

We currently ship across India only.

• Standard delivery timeline: 3–7 business days after dispatch
• Metro cities may receive orders sooner
• Remote areas may take slightly longer

Delivery timelines are estimates and may vary due to courier delays, weather conditions, or operational disruptions beyond our control.

Shipping Charges

• Free shipping across India on all prepaid orders

Order Tracking

Once dispatched, you will receive a tracking link via email or WhatsApp to follow your order.

Address & Contact Details

Please ensure your shipping address and phone number are accurate at checkout.

Zhianka is not responsible for delays or failed deliveries due to incorrect details provided by the customer.

If an order is returned to us due to:
• Incorrect address/phone number
• Unavailability
• Repeated delivery failure
• Refusal of delivery

Re-shipping charges will apply.

Damaged Packages

If your package arrives damaged:

• Notify us within 24 hours of delivery
• Share clear photos and videos of the packaging and product along with your order number

Claims raised beyond 24 hours may not be eligible for review.

Shipping Delays

While we strive to deliver within the estimated timeline, Zhianka is not liable for delays caused by courier partners, natural disruptions, strikes, or circumstances beyond our control.