Terms of service

OVERVIEW

Welcome to Zhianka, operated by Oriza Collective (trading as Zhianka). The terms “we”, “us” and “our” refer to Oriza Collective.

Oriza Collective operates this store and website, including all related information, content, features, tools, products and services (the “Services”) to provide you with a curated shopping experience. Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (“Terms”) govern your access to and use of our Services. By visiting, browsing, or purchasing from our website, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, you must not access or use the Services.

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you represent that you are at least 18 years of age or are accessing the Services under the supervision of a parent or legal guardian.

You agree to provide accurate, current, and complete information when making a purchase or creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

SECTION 2 – OUR PRODUCTS

We make every effort to display product images and descriptions accurately. However:

  • Colors may vary due to device screen settings
  • Product measurements are approximate
  • Minor variations in finish or detailing may occur

Such variations do not constitute defects.

All product descriptions and prices are subject to change without notice. We reserve the right to discontinue any product at any time.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. Orders are subject to acceptance by Oriza Collective.

We reserve the right to:

  • Refuse or cancel any order at our discretion
  • Cancel unverified Cash on Delivery (COD) orders
  • Cancel orders due to pricing or technical errors
  • Limit quantities purchased per customer

Orders are not confirmed until payment (if prepaid) is successfully processed and we issue an order confirmation.

We may be unable to accommodate cancellation requests once an order has been processed.

Purchases are subject to our Refund Policy.

You represent that purchases are for personal use and not for resale or commercial distribution.

SECTION 4 – PRICES AND BILLING

All prices are listed in INR (₹) and are inclusive of applicable GST unless stated otherwise.

Prices, discounts and promotions are subject to change without notice.

You agree to provide accurate billing and payment information. By placing an order, you represent that:

  • Payment information provided is accurate
  • You are authorized to use the payment method
  • You agree to pay all charges incurred, including shipping and applicable taxes

SECTION 5 – SHIPPING AND DELIVERY

Delivery timelines are estimates and not guaranteed.

We are not liable for delays caused by:

  • Courier partners
  • Natural events
  • Operational disruptions beyond our control

SECTION 6 – INTELLECTUAL PROPERTY

All content on this website, including text, graphics, logos, images, product curations, branding elements, and layout, is the property of Oriza Collective and is protected under applicable Indian intellectual property laws.

Product designs, where sourced from third-party suppliers, remain the intellectual property of their respective owners.

You may not reproduce, copy, distribute, modify, or use any content from this website without prior written consent.

All rights not expressly granted are reserved.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools or services. These are provided “as is” and “as available” without warranties or endorsements.

Your use of such tools is at your own risk and subject to the third-party provider’s terms.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for examining or evaluating the content or accuracy of third-party websites.

Accessing third-party links is at your own risk.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Our store is powered by Shopify. However, all sales and purchases are made directly with Oriza Collective.

Shopify is not responsible for any aspect of transactions between you and Oriza Collective, including product quality, delivery, refunds, or disputes.

SECTION 10 – PRIVACY POLICY

All personal information collected through the Services is governed by our Privacy Policy.

By using the Services, you acknowledge that your information may be processed by Shopify and other service providers as required to operate the store.

SECTION 11 – FEEDBACK

If you submit reviews, suggestions, or other feedback (“Feedback”), you grant us a perpetual, royalty-free, worldwide license to use, reproduce, modify, and publish such Feedback for business purposes.

We are under no obligation to maintain Feedback in confidence or provide compensation.

SECTION 12 – ERRORS AND OMISSIONS

We reserve the right to correct errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, or availability at any time without prior notice.

We may cancel orders affected by such errors.

SECTION 13 – PROHIBITED USES

You may not use the Services:

  • For unlawful purposes
  • To violate intellectual property rights
  • To transmit malicious code
  • To scrape, spam, or misuse website data
  • To engage in fraudulent transactions

We reserve the right to suspend or terminate accounts violating these Terms.

SECTION 14 – TERMINATION

We may terminate or suspend access to the Services at our discretion without notice.

You remain liable for all obligations incurred prior to termination.

SECTION 15 – DISCLAIMER OF WARRANTIES

The Services and products are provided “as is” and “as available” without warranties of any kind, whether express or implied.

We do not guarantee uninterrupted, secure, or error-free operation of the Services.

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable Indian law.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted under applicable Indian law, Oriza Collective shall not be liable for any injury, loss, claim, or damages arising from:

  • Use or misuse of our products
  • Delays in delivery
  • Individual specific allergic reactions or individual sensitivities that may exist in special cases
  • Wear and tear due to improper care
  • Improper storage, handling, or maintenance of products

This limitation applies whether the claim is based in contract, tort (including negligence), or otherwise.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless Oriza Collective, its employees, affiliates, service providers, and partners from any claims arising out of:

  • Your breach of these Terms
  • Your violation of any law
  • Your misuse of the Services

SECTION 18 – SEVERABILITY

If any provision of these Terms is found unenforceable, the remaining provisions shall remain valid and enforceable.

SECTION 19 – ENTIRE AGREEMENT

These Terms, together with our policies, constitute the entire agreement between you and Oriza Collective regarding use of the Services.

SECTION 20 – ASSIGNMENT

You may not assign your rights under these Terms without our prior written consent.

We may assign our rights and obligations without restriction.

SECTION 21 – GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of India.

SECTION 22 – CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time. Continued use of the Services after changes are posted constitutes acceptance of those changes.

SECTION 23 – CONTACT INFORMATION

Oriza Collective
(Brand name: Zhianka)

Email: info.zhianka@gmail.com

GSTIN: 21GBWPM6126C1ZM

Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM IST